Privacy Policy

Scope: Users of the Match’ya app

Last Updated: 16 December 2021

  1. Definitions
  2. Purpose
  3. Policy Statement


1.1 “Match’ya” refers to Match’ya Pte. Ltd., agents, affiliates and/or licensors.

1.2 “Entity” refers to any individual, company, organization, or any other legal Entity.

1.3 “Platform” is defined as any platform created and maintained by Match’ya, including websites and mobile applications, for Users to transact by receiving and providing services for a monetary value.

1.4 “User” refers to any Entity accessing and using the Platform.

1.5 “Customer” refers to any Entity using the Platform to purchase services.

1.6 “Service Provider” refers to any Entity using the Platform to sell services.

1.7 “Cookies” is a small file that is stored on browsers, hard drives, computers, or devices.

1.8 “Data Protection Officer” is a leader of the company’s data protection strategy.

1.9 “Third-party” applies to any entity that might be involved with Match’ya and its Users.

1.10 “Personal Data” refers to data that directly or indirectly defines an Entity. Such data could be simple such as names or phone numbers, or complex such as IP addresses or Cookie identifiers.


2.1 The purpose of this policy is to inform Match’ya Users, whether Service Providers, Customers or visitors of the Platform, how their personal information and data will be handled, used, collected and processed during the course of providing services and access to the Platform. Match’ya will take all the reasonable precautions concerning the protection of your data as a User of the Platform;

2.2 All Users of the Platform are responsible for reading, acknowledging, consenting, and agreeing to this policy. Users’ data will be used by Match’ya to the extent of their consent. Additionally, any User representing a third party will be responsible for the third party’s consent. By using and accessing the Platform, it will represent your acknowledgement, agreement, and consent to this policy and its future changes.

2.3 This policy is subjected to revisions and modifications. Match’ya assures Users that a notification will be sent for most modifications. However, some minor changes could be made without providing notice. Therefore, Users are responsible for reading and understanding Match’ya policies. All policies are available on the Platform;

Policy Statement

3.1 During your access, browsing, or use of the Platform, Match’ya may collect, use, process, handle, or disclose your Personal Data. Such data includes but is not limited to, name, government-issued identifications, date of birth, gender, postal addresses, email addresses, mobile phone numbers, landline numbers, organization name, job functions, portfolio, designation, credentials, testimonials, billing information, payment information, name on debit/credit cards, number of debit/credit cards, security codes of debit/credit cards, expiry dates of debit/credit cards, your interests, complaints, media (photographs, videos, and audios) posted on the Platform, internet protocol address (IP), browser type, operating system, log in details, full URL clickstream that may include date and time, cookie identifiers, pages visited, searches made, and purchase made.

3.2 Match’ya uses cookies, which is small file stored on browsers, hard drives, computers, or devices. The purposes of using cookies include but are not limited to, identifying Users, providing service recommendations, providing personalized content, providing customized features, remembering Users who have logged in previously, tracking Users browsing from page to page, keeping track of stored items in Users’ baskets, conducting research to improve the Platform and its content, and improving security.

3.3 Users can block or disable cookies via browser settings.

3.4 Match’ya shall not be liable for third party cookies, as Match’ya does not have control over such cookies.

3.5 For more information about cookies, visit

3.6 By browsing, using, or visiting Match’ya Platform, you hereby state your agreement to Match’ya’s use of cookies.

3.7 The purposes of processing your Personal Data include but are not limited to, processing your registration, managing your accounts, reviewing Service Providers’ verified badge requests, administering and managing your transactions, administrating services, measuring dispute resolutions, dealing with online services, identifying Service Providers and Customers, responding to any of your questions, receiving your feedback, assisting Match’ya to carry out your instructions, conducting researches, marketing purposes, contacting purposes, screening purposes, carrying out due diligence for risk management procedures, preventing fraud or illegal acts, complying with governmental laws or regulatory requirements, disclosing third parties to comply with laws and regulations, dealing with payments, conducting security processes, handling quality assurances, improving Match’ya Platform and services, and storing the data in case of a need for recoveries.

3.8 Third-parties include any of Match’ya partners, telecommunication companies, data centres, information technologies companies, third-party Service Providers, registered Service Providers, banks, or payment service provider companies. Match’ya has the right to pass on your Personal Data to third parties, whether located in Singapore or any other country, for the purposes addressed in this policy;

3.9 All Users have a right to withdraw their consent by contacting our Data Protection Officer. Nevertheless, some data such as payment information will prohibit Match’ya from performing, completing, or changing any services on the Platform if withdrawn. Withdrawal of consent shall not limit Match’ya from collecting, using, or disclosing data for purposes permitted by law such as completing payments or sharing personal data to law enforcement authorities.

3.10 For any data collection, use, or disclosure for purposes that may not be mentioned in this policy, Match’ya will notify you of such other purposes. This clause does not include purposes permitted by law. If any law permits companies to collect, use, or disclose personal data, Match’ya is not obligated to notify Users for handling such data. However, Match’ya will update this policy to include any new purposes;

3.11 Match’ya may receive data from sources other than Users themselves, such data are rightful to be used, collected, or disclosed. You hereby agree that Match’ya is not liable for collecting personal data from other sources including but not limited to data collected from third-party websites or credit history information from credit bureaus;

3.12 You must submit Personal Data that is accurate and keep such data up to date. Match’ya has the right to request updated Personal Data in the form of documentation or any other form of data. In the case of handling falsified data, Match’ya is not liable for such inaccuracy. The person providing falsified data shall be solely responsible for the repercussions of their actions;

3.13 Any attempt to falsify your Personal Data shall be followed by a warning or account termination. In some cases, such attempts could be followed by lawsuits;

3.14 Protecting your Personal Data from misuse, unauthorized access, destruction, or theft, is a priority to Match’ya. All information and data received are stored in secure servers and all payments shall be encrypted. You are advised to not share your password and keep your password safe at all times. The safekeeping of your password is your responsibility. Match’ya strives to safeguard your personal data from any threats;

3.15 If there was a reasonable assumption that there is no longer a purpose to keep your Personal Data, Match’ya shall destroy such data. Any data that is no longer needed for any legal or business purposes shall also be destroyed;

3.16 The Platform may display links to other websites owned by third parties, such websites operate by specific Personal Data policies. All Users must read such policies and agree that Match’ya is not liable for any data submitted by Users to such websites;

3.17 Any time a User wants to opt out of marketing messages, they can follow the instructions on the marketing messages typically found at the end of the messages.

3.18 Based on the requirements of the Personal Data Protection Act, all Users have the right to request access and/or correct their Personal Data held by Match’ya. To request access to view, update, or correct such Personal Data, please email

3.19 Match’ya will ask for information from Users who request access, update, or correction of their data. Such information is needed to determine the User’s identity to be able to rightfully fulfil the request;

3.20 Match’ya hereby reserves the right to charge a fee of S$100 for each of such requests;

3.21 Requests for access to or corrections of Personal Data shall be executed within 30 days from submitting the request. If not, Match’ya shall notify the User of the earliest possible time of execution;

3.22 Some types of Personal Data are not subjected to corrections according to the Personal Data Protection Act;

3.23 The date and time of correcting data may differ from the time of submitting the correction request;

3.24 All Users hereby acknowledge and agree to their responsibility of providing accurate Personal Data;

3.25 Username, password, and personal profile data including but not limited to first name, last name, birth date, mobile phone number, and electronic mail address, can be changed through the Platform;

3.26 In case of any complaints as to Match’ya’s handling of Personal Data, please email For such complaints, please specify that it is a PDPA complaint by writing the subject of the email as a PDPA complaint.

3.27 If the Singapore Personal Data Protection Act grants entities to handle Personal Data without the consent of the User, this right will apply to Match’ya;

3.28 Consent of Users that is granted in accordance to this policy is additional and shall not take place of nor shall be replacing any other consents granted to Match’ya in other policies;

For any questions about our Privacy and Data Protection Policy, please email

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